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HYFE Help Center
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General Question
What is HYFE?
Why should I subscribe to HYFE?
Is HYFE Prepaid or Postpaid?
Is HYFE Esim or SIM Card?
ESIM Free Trial
What is eSIM Free Trial?
What will happen after my free trial ends?
Purchase
Where can I buy HYFE?
Can I upgrade my existing XL Axiata or XL PRIORITAS number to HYFE?
When will I receive my SIM Card?
How do I activate my HYFE number?
Subscription
How do I renew my subscription automatically?
How do I change my subscription plan?
What happens if I change my subscription plan?
What happens if my plan doesn’t renew?
Can I use pulsa to renew my plan?
When will I be charged for my plan renewal?
Can I cancel my subscription?
Usage/Benefit
What is FUP, and how does it affect my internet speed?
What is PRIO Pass Lite?
Can I call other operator numbers?
Can I register iMessage with HYFE number?
Can I use SMS banking or call home phone number?
How can I easily manage my account and payments?
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